Protea Property Group - Tenants

INFORMATION FOR TENANTS

WHY RENT THROUGH US?

We can offer a professional and helpful service to assist you in finding the right home. Please find below some useful information that will help guide you through the process of renting with us.

APPLICATION

Once settled on a particular property you wish to rent, we will ask you to complete a written application form. The planned commencement date shall also be determined.

ADMINISTRATION

Tenants may be requested to provide us the following documents to support their tenancy application.

1. Passport or acceptable ID documents. (Right to Rent)
2. Proof of employment, example payslips or if self employed proof of income
3. Copies of bank statements
4. Landlord references
5. Credit report

HOLDING DEPOSIT

You will be required to pay a holding deposit to reserve the property.This will be limited to a max of 1 weeks rent and subject to statutory legislation on the repayment of this should the tenancy not go ahead.

1. The landlord/agent has 15 days to make a decision once a holding deposit is taken

2. If the tenancy does not go ahead then the money will be repaid in full within 7 days of the deadline being reached or the landlord withdraws their property

3. Repayment does not need to be in full if:

a) Tenant withdraws their application

b) Fails their Right To Rent checks

c) Has provided false or misleading information

d) Tenant fails to provide requested information within 15 days of the application

SECURITY DEPOSIT

This must be paid along with the first months rent before keys are released to your new home. This deposit covers any damages or defaults by the tenant during the tenancy.

We offer Zero Deposit Scheme. Please ask for more info.

Or

Total of 5 weeks rent to be secured in a Government Deposit Scheme. (TDS)

Total of 6 weeks rent when the annual rent is in excess of £50 000.

DURING THE TENANCY

Tenancy amendment – £50.00.
Unpaid rent 3% above Bank Of England rate on the outstanding rent if 14 days overdue.
Early termination – Payment of any unpaid rent or other reasonable costs associated with an early termination of the tenancy agreement.
– Cost of replacing or calling a locksmith for replacing lost keys or any other security devises.
– Payments to all service providers in respect of utilities. Example, Water, Electricity, Gas, TV Licence, Telephone, and Council Tax

REFERENCING

As part of the application, we will endeavour (with your permission) to obtain written references to support the information you provide. This will usually mean contacting your employer, current or previous landlord and someone to give you a character reference. We will also carry out a credit search, using an independent referencing company.

Should we decide a guarantor is required before a tenancy can be granted; the same process of referencing will apply to the guarantor.

RESTRICTIONS

Some landlords may wish to apply certain restrictions to a tenancy. Please find below some examples of typical restrictions that may be imposed:

– Smokers
– Housing Benefit
– Students

You should be advised of any restrictions before an agreed viewing of a property takes place.

SELF EMPLOYED APPLICANTS

If you are self-employed, we will require a written reference from your bank and accountant. We will also require accounts, usually dating back 3 years.

STUDENT APPLICANTS

If you are a student who cannot prove a consistent and sufficient income, you will need a parent, relative or close friend to guarantee the rent and adherence to any other tenant obligation listed within the agreement.

TENANCY DEPOSIT SCHEME

At the start of every tenancy we collect a deposit of no more than 5 weeks rent. This is used in the event of breakage or damage caused.

In accordance with the Housing Act 2004, landlords are no longer permitted to retain a tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a tenant’s deposit. A statutory certificate is then supplied to the tenant, advising on which approved scheme protects the deposit. This must be done within 14 days of the tenancy start date. Please speak to one of our representatives for further information.

What happens if there is a dispute at the end of the tenancy?

In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.

When can I check in?

As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree a time to move in on the planned commencement date.

We would advise that for the start of the tenancy, you arrange for gas, electric, water, telephone and council tax accounts to be transferred into your name. Please speak to one of our representatives, who will instruct you further.

TENANTS INSURANCE

When renting a property it is very important to make sure you are covered by insurance for any damages that may occur. The landlord’s own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the landlord’s property and therefore it could result in the loss of your deposit to cover the repairs.

Please speak to one our representatives for further details.

RENT

Rents are paid in advance and by standing order unless otherwise agreed by the landlord / agent.

COMPLAINTS POLICY

We are a small independent company and take any complaint very seriously. We endeavour to help resolve any potential matter in a timely and orderly manner.
At Protea Property Group Ltd, we are dedicated to providing an ongoing professional service to all our clients and customers. At times things can go wrong and if they do, it is imperative that you tell us as soon as possible. This process assists us in improving and resolving the situation as smoothly and as quickly as possible.
The first point of call is to explain to us exactly what the problem is, you can do this informally by giving us a call on 07449144986 and we will do our best to resolve the problem as soon as possible.
If you have a complaint, please put it in writing via email to Christine Schmitt: christine@proteaproperty.co.uk and list details in which you have your grievance, including as much information as possible. We will then respond in line with the time frames set out below:

We will reply to your complaint acknowledging receipt of your complaint within three working days of receiving it, enclosing an attachment of this procedure. Your complaint will then be investigated. Your file will be reviewed, potentially a few telephonic discussions will take place, you will then receive a response via email within 7 days. If, at this stage, you are still not satisfied, please contact us in writing in which we will review again and then send off our final viewpoint letter via email. If you however remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note:

The Property Ombudsman requires that all complaints are addressed initially through the in-house complaints process in attempt for a resolution before the complaint is submitted for an independent review.

DISCLAIMER

The information displayed in an advertised property consists of property advertisement, including media content. Protea Property Group Ltd makes no guarantee as to the accuracy or completeness of any advertisement or any linked or associated information. The advertised property/ies advertisement do not constitute property particulars. Protea Property Group Ltd do not accept liability for any error, misstatement or omission. It is advised the party is to conduct their own due diligence before a decision is made. Please contact us directly to assist in clarifying any information.

Floor plan/s are for illustrative purposes only. The floor plan/s are not drawn to scale. Floor areas, erf size, any total floor area, orientation, openings, doors, fireplace, any measurements are approximate. No details are guaranteed and cannot be relied upon for any purpose and do not form part of any agreement. Protea Property Group Ltd do not accept liability for any error, misstatement or omission. The party must conduct their own due diligence

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