Protea Property Group

protea property group



We can offer a professional and helpful service to assist you in finding the right home. Please find below some useful information that will help guide you through the process of renting with us.


Once you have settled on a particular property you wish to rent, we will ask you to complete an application form usually completed online. The planned commencement date shall also be determined at this point.


Tenants may be requested to provide us the following documents to support their tenancy application.

1. Passport or acceptable ID documents. (Right to Rent)
2. Proof of employment, example payslips or if self employed proof of income
3. Copies of bank statements
4. Landlord references
5. Credit report


You will be required to pay a holding deposit to reserve the property. This will be limited to a max of 1 weeks rent and subject to statutory legislation on the repayment of this should the tenancy not go ahead.

1. The landlord/agent has 15 days to make a decision once a holding deposit has been received.
2. If the tenancy does not go ahead then the money will be repaid in full within 7 days of the deadline being reached or the landlord withdraws their property.
3. Repayment does not need to be in full if:

a) The Tenant withdraws their application.
b) Fails their Right To Rent checks.
c) Has provided false or misleading information.
d) Tenant fails to provide requested information within 15 days of the application.


The deposit must be paid along with the first months rent before keys are released to your new home. This deposit covers any damages or defaults by the tenant during the tenancy.

We offer Zero Deposit Scheme. Please ask for more info or see the link at the top of the page which will provide you with the information..


A total of 5 weeks rent which will be secured in a Government Deposit Scheme. (TDS)

A total of 6 weeks rent when the annual rent is in excess of £50 000 per annum.


1. Tenancy amendment – £50.00.
2. Unpaid rent – 3% above Bank Of England rate on the outstanding rent if 14 days overdue.
3. Early termination Payment of any unpaid rent or other reasonable costs associated with an early termination of the tenancy agreement.
4. Cost of replacing or calling a locksmith for replacing lost keys or any other security devises.
5. Payments to all service providers in respect of utilities. Example, Water, Electricity, Gas, TV Licence, Telephone, and Council Tax


As part of the application, we will endeavour (with your permission) to obtain written references to support the information you provide. This will usually mean contacting your employer, current or previous landlord and someone to give you a character reference. We will also carry out a credit search, using an independent referencing company.

Should we decide a guarantor is required before a tenancy can be granted; the same process of referencing will apply to the guarantor.


If you are self-employed, we will require a written reference from your bank and accountant. We will also require accounts, usually dating back 3 years.


If you are a student who cannot prove a consistent and sufficient income, you will need a parent, relative or close friend to guarantee the rent and adherence to any other tenant obligation listed within the agreement.


At the start of every tenancy we collect a deposit of no more than 5 weeks rent. This is used in the event of breakage or damage caused.

In accordance with the Housing Act 2004, landlords are no longer permitted to retain a tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a tenant’s deposit. A statutory certificate is then supplied to the tenant, advising on which approved scheme protects the deposit. This must be done within 14 days of the tenancy start date. Please speak to one of our representatives for further information.

What happens if there is a dispute at the end of the tenancy?

In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.

When can I check in?

As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree a time to move in on the planned commencement date.

We would advise that for the start of the tenancy, you arrange for gas, electric, water, telephone and council tax accounts to be transferred into your name. Please speak to one of our representatives, who will instruct you further.


When renting a property it is very important to make sure you are covered by insurance for any damages that may occur. The landlord’s own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the landlord’s property and therefore it could result in the loss of your deposit to cover the repairs.

Please speak to one our representatives for further details.


Rents are paid in advance and by standing order unless otherwise agreed by the landlord / agent.


We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

1. We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

3. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

4. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

The Property Ombudsman

Milford House

43-55 Milford Street




01722 333 306

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.


The information displayed in an advertised property consists of content including: media content, written content, illustrated content, video content and photography. Information is also provided to us from the Landlord and potentially other sources. Protea Property Group Ltd makes no guarantee as to the accuracy or completeness of any advertisement or any links to the associated information. The advertised property advertisement does not constitute property particulars. Protea Property Group Ltd do not accept liability for any error, misstatement or omission arising from any advertisement. It is advised the party is to conduct their own due diligence before a decision is made. Please contact us directly to assist in clarifying any information to the best of our knowledge.

A floor plan is for illustrative purposes only. The floor plan is not drawn to scale. Floor areas, erf size, any total floor area, orientation, openings, doors, fireplace, any measurements are approximate. No details are guaranteed and cannot be relied upon for any purpose and do not form part of any agreement. Protea Property Group Ltd do not accept liability for any error, misstatement or omission. The party must conduct their own due diligence.

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