Protea Property Group

Terms and Conditions

This website is the property of Protea Property Group Ltd of 22 Gatcombe Gardens, West End, Southampton, SO183NA registered number: 11325745). By using this website you agree that you consent to and are bound by the following terms and conditions:

No liability or responsibility is accepted by Protea Property Group Ltd for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any Goods and/or Services provided.

Invoice payments are due within 15 days of receipt of invoice unless otherwise agreed.

A deposit of £20 is required to secure your booking. The deposit of £20 is non-refundable for bookings cancelled with less than 24 hours notice unless otherwise agreed.

Cancellation Policy

No cancellation fee is charged if an appointment is cancelled 24 hours before the scheduled appointment time. For same day appointments there will be a charge of £20. 

Viewings: For bookings of scheduled viewings, if the client or potential tenant or customer does not show, the full fee is payable.


Protea Property Group Ltd takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

The description of the properties offered are for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features. While we endeavour to ensure that the information and description is accurate and up-to-date we cannot guarantee this. Any reliance on the information contained is at your own risk.

While we take every care to ensure that the standard of the website remains high and to maintain the continuity of the website, errors, omissions, interruptions of service and delays may occur at any time. In addition, we make no representations or warranties about the accuracy, completeness, and freedom from viruses, availability, reliability or suitability for any purpose of the information and related graphics published on the website (including all texts, advertisements, links or other items) which may contain technical inaccuracies and typographical errors.

Nothing on this website shall be deemed to constitute financial advice and, in the event, that you wish to have any such advice, you should contact a financial advisor.

Copyright, Trade Mark and other Intellectual Property Rights

The copyright and all other intellectual property rights in the Protea Property Group Ltd website including all text, graphics, photos, code, files and links belong to Protea Property Group Ltd and the Protea Property Group Ltd website may not be reproduced, transmitted or stored in whole or in part without Protea Property Group Ltd prior written consent. However, you may print out, save or download individual selections for your own personal, private and non-commercial use.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

Force Majeure

We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through our website resulting from any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs and other industrial disputes, break-down of systems or network access, fire, explosion or accident failure of any third party telecommunications or service provider.

Account registration

When you register with us you are stating that you are eighteen [18] years of age or over.

You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up-to-date at all times.  Details of the information that we collect and how this is used is contained within our Privacy Policy

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of the Protea Property Group Ltd website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

Our Cookies Policy, which sets out the way in which we use Cookies on the Protea Property Group Ltd website.

How to contact Protea Property Group Ltd

We welcome your views. If you would like to contact us with any queries or comments.

Anti Money Laundering Regulations

We are required by law to check your identity. We may ask you to supply at least the original the document of confirmation of your identity and one document of confirmation of your address. Any documents provided to us will be recorded and copied for audit purposes as part of our Anti Money Laundering Obligations.

We may conduct searches about you with the external agencies. The agencies will record the details of the search which may be shared with other agencies and organisations in order to prevent fraud.

Whilst we will be obliged to keep your affairs confidential there is a statutory exemption contained in legislation on money laundering. We have a legal duty in certain circumstances to disclose information to the Serious Organised Crime Agency where we suspect that a transaction on behalf of a client involves money laundering. If whilst marketing your property for you it becomes necessary to make a money laundering disclosure, we would not be able to inform you that a disclosure has been made for the reasons for it. We implement a strict compliance of all Anti-Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Bribery Act 2010, the Money Laundering Regulations 2017, and the Terrorism Act 2000.